We’re sorry to hear your item(s) may have a manufacturing fault!
I purchased the item from kappa.com.au
Please submit your item for assessment via our Returns Portal here and select ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note that we cannot facilitate exchanges online.
I purchased the item from another retailer/stockist (not directly from Kappa)
Unfortunately, we will not be able to assist you with a faulty claim as we will require an official Kappa receipt for any exchange or return. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.