You don't need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)* by default.
If you're not home when delivery is attempted, the courier driver will leave your parcel in a safe place. This is to prioritise the safety of our customers and partners, by limiting contact on delivery.
Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If this occurs, your order may be redirected to your local Post Office.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Kappa Crew below.