Returns

Please note: All online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.

RETURN CONDITIONS

If you change your mind, we're happy to accept returns, provided the following conditions are met: 

• Full price & Sale items (items with red discount pricing or discount code) are returned within 30 days of order receipt
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached  
• Item(s) are in original, undamaged packaging or shoebox
• *FINAL SALE* items (clearly marked) cannot be returned and are ineligible for returns

RETURN ONLINE 

We don't have any Kappa stores in Australia just yet, so you can return your item online!

Start your return HERE. 

Package your return: Shoeboxes must be protected by a satchel or similar. 

Follow the steps below:

1. Click the link above to start your return

2. Follow the prompts to purchase and print your return shipping label

3. Post your item at your nearest Post Office

Return shipping costs are payable by the customer.

Click here for more information on how to book your online return. 

EXCHANGES

We do not offer direct online exchanges.

If you wish to return online, please post your item back to us for a refund and place a new order.

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information. 

Please note: Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

1. Ensure return conditions are met 
Before booking your return online, check that your item meets our returns conditions below.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) are in original, undamaged packaging or shoebox 

If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

2. Package your return 

Place the return into a satchel or box so that the product arrives protected and undamaged. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.

Do not use the product as a postage box/bag. If a product is taped, damaged or has postal stickers attached, we cannot accept your return.

3. Book your return 

Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
• Entering your order number: Your order number will start with KAPAU. Do not include the # or any other symbols
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
  

What's next?  

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

Unfortunately, we do not offer online exchanges. Feel free to send your order back for a refund via our Returns Portal.

If you wish to get a different style or size, this will just need to be re-purchased online at your convenience.

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged.

Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

*Please do not use the product as an external postage box/bag, we require the original product and its packaging, unmarked and in its original condition.*

Please see below for how your refund will be received, depending on your original payment method.

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds, click here. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For a comprehensive breakdown of refunds with Afterpay, click here. 

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Return shipping costs are $10, and are payable by the customer.

When booking an online return you will be prompted to pay a flat, $10 fee for a prepaid shipping label. After you've completed the return booking process, you'll receive an email containing your prepaid label to print and secure to your return parcel.

Click here for more information on booking an online return. 

We will gladly accept returns of sale items, provided they meet the return conditions stated in our Returns Policy. 

Click here for information on how to book your online return.